Kathir Ramaswami, Anca Sailer. How to Assess and Customize Service Value for IT Cloud Services Clients. In Louise E. Moser, Manish Parashar, Patrick C. K. Hung, editors, 2012 IEEE Ninth International Conference on Services Computing, Honolulu, HI, USA, June 24-29, 2012. pages 676-678, IEEE, 2012. [doi]
Abstract is missing.