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Customer Journey Mapping of a Public Mobile Application: The Case Study of a State Electricity Enterprise

Sarawut Ramjan, Kom Campiranon. Customer Journey Mapping of a Public Mobile Application: The Case Study of a State Electricity Enterprise. In APIT 2021: 3rd Asia Pacific Information Technology Conference, Bangkok, Thailand, January, 2021. pages 39-46, ACM, 2021. [doi]

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