Nripendra P. Rana, Yogesh Kumar Dwivedi, Michael D. Williams. Examining the Factors Affecting Intention to Use of, and User Satisfaction with Online Public Grievance Redressal System (OPGRS) in India. In Yogesh Kumar Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De', editors, Grand Successes and Failures in IT. Public and Private Sectors - IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Volume 402 of IFIP Advances in Information and Communication Technology, pages 240-260, Springer, 2013. [doi]
Abstract is missing.