Muhammad Raza, Farookh Khadeer Hussain, Omar Khadeer Hussain, Ming Zhao, Zia ur Rehman. A comparative analysis of machine learning models for quality pillar assessment of SaaS services by multi-class text classification of users' reviews. Future Generation Comp. Syst., 101:341-371, 2019. [doi]
@article{RazaHHZR19,
title = {A comparative analysis of machine learning models for quality pillar assessment of SaaS services by multi-class text classification of users' reviews},
author = {Muhammad Raza and Farookh Khadeer Hussain and Omar Khadeer Hussain and Ming Zhao and Zia ur Rehman},
year = {2019},
doi = {10.1016/j.future.2019.06.022},
url = {https://doi.org/10.1016/j.future.2019.06.022},
researchr = {https://researchr.org/publication/RazaHHZR19},
cites = {0},
citedby = {0},
journal = {Future Generation Comp. Syst.},
volume = {101},
pages = {341-371},
}