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A comparative analysis of machine learning models for quality pillar assessment of SaaS services by multi-class text classification of users' reviews

Muhammad Raza, Farookh Khadeer Hussain, Omar Khadeer Hussain, Ming Zhao, Zia ur Rehman. A comparative analysis of machine learning models for quality pillar assessment of SaaS services by multi-class text classification of users' reviews. Future Generation Comp. Syst., 101:341-371, 2019. [doi]

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