Janice Redish, Randolph G. Bias, Robert Bailey, Rolf Molich, Joseph S. Dumas, Jared M. Spool. Usability in practice: formative usability evaluations - evolution and revolution. In Loren G. Terveen, Dennis R. Wixon, editors, Extended abstracts of the 2002 Conference on Human Factors in Computing Systems, CHI 2002, Minneapolis, Minnesota, USA, April 20-25, 2002. pages 885-890, ACM, 2002. [doi]
Abstract is missing.