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It's the Ecosystem, Stupid: Lessons from an Anti-Copernican Revolution of User-Centric Service Quality in Telecommunications

Peter Karl Reichl. It's the Ecosystem, Stupid: Lessons from an Anti-Copernican Revolution of User-Centric Service Quality in Telecommunications. In Sixth International Conference on Developments in eSystems Engineering, DeSE 2013, Abu Dhabi, United Arab Emirates, December 16-18, 2013. pages 163-168, IEEE, 2013. [doi]

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