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Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees

Philipp Reinhard, Mahei Manhai Li, Christoph Peters 0001, Jan Marco Leimeister. Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In Tung X. Bui, editor, 57th Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January 3-6, 2024. pages 237-246, ScholarSpace, 2024. [doi]

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Philipp Reinhard

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Mahei Manhai Li

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Christoph Peters 0001

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Jan Marco Leimeister

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