Philipp Reinhard, Mahei Manhai Li, Christoph Peters 0001, Jan Marco Leimeister. Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. In Tung X. Bui, editor, 57th Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January 3-6, 2024. pages 237-246, ScholarSpace, 2024. [doi]
@inproceedings{ReinhardL0L24,
title = {Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees},
author = {Philipp Reinhard and Mahei Manhai Li and Christoph Peters 0001 and Jan Marco Leimeister},
year = {2024},
url = {https://hdl.handle.net/10125/106403},
researchr = {https://researchr.org/publication/ReinhardL0L24},
cites = {0},
citedby = {0},
pages = {237-246},
booktitle = {57th Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January 3-6, 2024},
editor = {Tung X. Bui},
publisher = {ScholarSpace},
isbn = {978-0-9981331-7-1},
}