Philipp Reinhard, Nicolas Neis, Lisa Kolb, Dennis Wischer, Mahei Manhai Li, Axel Winkelmann, Frank Teuteberg, Ulrike Lechner, Jan Marco Leimeister. Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. In Munir Mandviwalla, Matthias Söllner 0001, Tuure Tuunanen, editors, Design Science Research for a Resilient Future - 19th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2024, Trollhättan, Sweden, June 3-5, 2024, Proceedings. Volume 14621 of Lecture Notes in Computer Science, pages 384-397, Springer, 2024. [doi]
Abstract is missing.