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Anwendung des Konzepts der "Customer Journey" zur Gestaltung von bürgerzentrierten Bürgerhaushalten

Achim Reiz, Michael Fellmann, Peter Lorson, Ellen Haustein, Hans-Henning Schult. Anwendung des Konzepts der "Customer Journey" zur Gestaltung von bürgerzentrierten Bürgerhaushalten. Wirtschaftsinformatik & Management, 13(3):206-214, 2021. [doi]

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