Usability of Chatbots: A Systematic Mapping Study

Ranci Ren, John W. Castro, Silvia Teresita Acuña, Juan de Lara. Usability of Chatbots: A Systematic Mapping Study. In Angelo Perkusich, editor, The 31st International Conference on Software Engineering and Knowledge Engineering, SEKE 2019, Hotel Tivoli, Lisbon, Portugal, July 10-12, 2019. pages 479-617, KSI Research Inc. and Knowledge Systems Institute Graduate School, 2019. [doi]

Abstract

Abstract is missing.