Believable Digital Humans: Toward a Mutable Design Framework for Customer Service Experiences

Alex Reppel, Yang (Anna) Li, Mark Lycett, Krisanee Meechao. Believable Digital Humans: Toward a Mutable Design Framework for Customer Service Experiences. Int. J. Electronic Commerce, 30(3):296-324, July 2026. [doi]

Authors

Alex Reppel

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Yang (Anna) Li

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Mark Lycett

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Krisanee Meechao

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