German F. Retana, Chris Forman, Sridhar Narasimhan, Marius F. Niculescu, D. J. Wu. Technical Support and IT Capacity Demand: Evidence from the Cloud. In Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, Florida, USA, December 16-19, 2012. Association for Information Systems, 2012. [doi]
Abstract is missing.