The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption

Mark de Reuver, Shahrokh Nikou, Harry Bouwman. The interplay of costs, trust and loyalty in a service industry in transition: The moderating effect of smartphone adoption. Telematics and Informatics, 32(4):694-700, 2015. [doi]

Abstract

Abstract is missing.