A spoken language system for automated call routing

Giuseppe Riccardi, Allen L. Gorin, Andrej Ljolje, Michael Riley. A spoken language system for automated call routing. In 1997 IEEE International Conference on Acoustics, Speech, and Signal Processing, ICASSP '97, Munich, Germany, April 21-24, 1997. pages 1143-1146, IEEE Computer Society, 1997. [doi]

@inproceedings{RiccardiGLR97,
  title = {A spoken language system for automated call routing},
  author = {Giuseppe Riccardi and Allen L. Gorin and Andrej Ljolje and Michael Riley},
  year = {1997},
  doi = {10.1109/ICASSP.1997.596144},
  url = {http://doi.ieeecomputersociety.org/10.1109/ICASSP.1997.596144},
  researchr = {https://researchr.org/publication/RiccardiGLR97},
  cites = {0},
  citedby = {0},
  pages = {1143-1146},
  booktitle = {1997 IEEE International Conference on Acoustics, Speech, and Signal Processing, ICASSP '97, Munich, Germany, April 21-24, 1997},
  publisher = {IEEE Computer Society},
  isbn = {0-8186-7919-0},
}