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The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance

Tim Rietz, Ivo Benke, Alexander Maedche. The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance. In Thomas Ludwig 0005, Volkmar Pipek, editors, Human Practice. Digital Ecologies. Our Future. 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), February 24-27, 2019, Siegen, Germany. pages 1642-1656, University of Siegen, Germany / AISeL, 2019. [doi]

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