Suzanne Rivard, Liette Lapointe. A Cybernetic Theory of the Impact of Implementers Actions on User Resistance to Information Technology Implementation. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2010. [doi]
Abstract is missing.