Thomas R. Robbins, Deborah J. Medeiros, Paul Dum. Evaluating arrival rate uncertainty in call centers. In L. Felipe Perrone, Barry Lawson, Jason Liu, Frederick P. Wieland, editors, Proceedings of the Winter Simulation Conference WSC 2006, Monterey, California, USA, December 3-6, 2006. pages 2180-2187, WSC, 2006. [doi]
Abstract is missing.