Does the Erlang C model fit in real call centers? - researchr publication authors

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Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison. Does the Erlang C model fit in real call centers?. In Proceedings of the 2010 Winter Simulation Conference, WSC 2010, Baltimore, Maryland, USA, 5-8 December 2010. pages 2853-2864, WSC, 2010. [doi]

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