Thomas R. Robbins, Deborah J. Medeiros, Terry P. Harrison. Does the Erlang C model fit in real call centers?. In Proceedings of the 2010 Winter Simulation Conference, WSC 2010, Baltimore, Maryland, USA, 5-8 December 2010. pages 2853-2864, WSC, 2010. [doi]
@inproceedings{RobbinsMH10,
title = {Does the Erlang C model fit in real call centers?},
author = {Thomas R. Robbins and Deborah J. Medeiros and Terry P. Harrison},
year = {2010},
doi = {10.1109/WSC.2010.5678980},
url = {http://dx.doi.org/10.1109/WSC.2010.5678980},
tags = {C++},
researchr = {https://researchr.org/publication/RobbinsMH10},
cites = {0},
citedby = {0},
pages = {2853-2864},
booktitle = {Proceedings of the 2010 Winter Simulation Conference, WSC 2010, Baltimore, Maryland, USA, 5-8 December 2010},
publisher = {WSC},
}