Gabi Dreo Rodosek. Quality Aspects in IT Service Management. In Metin Feridun, Peter G. Kropf, Gilbert Babin, editors, Management Technologies for E-Commerce and E-Business Applications, 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002, Montreal, Canada, October 21-23, 2002, Proceedings. Volume 2506 of Lecture Notes in Computer Science, pages 82-93, Springer, 2002. [doi]
Abstract is missing.