A Generic Model and Tool Support for Assessing and Improving Web Processes

Daniel Rodríguez, Rachel Harrison, Manoranjan Satpathy. A Generic Model and Tool Support for Assessing and Improving Web Processes. In 8th IEEE International Software Metrics Symposium (METRICS 2002), 4-7 June 2002, Ottawa, Canada. pages 141-151, IEEE Computer Society, 2002. [doi]