Michael Rohloff. A Reference Process Model for IT Service Management. In Izak Benbasat, Ali R. Montazemi, editors, Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008. pages 2, Association for Information Systems, 2008. [doi]
@inproceedings{Rohloff08-1,
title = {A Reference Process Model for IT Service Management},
author = {Michael Rohloff},
year = {2008},
url = {http://aisel.aisnet.org/amcis2008/2},
researchr = {https://researchr.org/publication/Rohloff08-1},
cites = {0},
citedby = {0},
pages = {2},
booktitle = {Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada, August 14-17, 2008},
editor = {Izak Benbasat and Ali R. Montazemi},
publisher = {Association for Information Systems},
}