Carlos Romero-Piqueras, Jorge Sierra-Pérez, Eduardo Manchado-Pérez. Introduction of Service Design in a Public Hospital's Medical Oncology Service. In Tareq Z. Ahram, Waldemar Karwowski, Redha Taïar, editors, Human Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2018, Reims, France, October 25-27, 2018. Volume 876 of Advances in Intelligent Systems and Computing, pages 48-53, Springer, 2018. [doi]
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