John Rooksby, Ali Khajeh-Hosseini. Diagnostic work in cloud computing: discussion forums, community and troubleshooting. In Steven E. Poltrock, Carla Simone, Jonathan Grudin, Gloria Mark, John Riedl, editors, CSCW '12 Computer Supported Cooperative Work, Seattle, WA, USA, February 11-15, 2012. pages 335-338, ACM, 2012. [doi]
Abstract is missing.