Bill Rose. Getting the Most Out of Your Vendor s Customer Support. In Ian K. Roome, Gordon R. Stauffer, H. Pat Artis, Bernard Domanski, John Boelens, Roberta S. Terkowitz, Harry Zimmer, Sue Felix, Alan M. Sherkow, Jason G. Shane, Dottie Cunningham, Dave Parker, editors, 14th International Computer Measurement Group Conference, Dallas, Texas, USA, December 12-16, 1988, Proceedings. pages 587-591, Computer Measurement Group, 1988.
@inproceedings{Rose88-0,
title = {Getting the Most Out of Your Vendor s Customer Support},
author = {Bill Rose},
year = {1988},
researchr = {https://researchr.org/publication/Rose88-0},
cites = {0},
citedby = {0},
pages = {587-591},
booktitle = {14th International Computer Measurement Group Conference, Dallas, Texas, USA, December 12-16, 1988, Proceedings},
editor = {Ian K. Roome and Gordon R. Stauffer and H. Pat Artis and Bernard Domanski and John Boelens and Roberta S. Terkowitz and Harry Zimmer and Sue Felix and Alan M. Sherkow and Jason G. Shane and Dottie Cunningham and Dave Parker},
publisher = {Computer Measurement Group},
}