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Getting the Most Out of Your Vendor s Customer Support

Bill Rose. Getting the Most Out of Your Vendor s Customer Support. In Ian K. Roome, Gordon R. Stauffer, H. Pat Artis, Bernard Domanski, John Boelens, Roberta S. Terkowitz, Harry Zimmer, Sue Felix, Alan M. Sherkow, Jason G. Shane, Dottie Cunningham, Dave Parker, editors, 14th International Computer Measurement Group Conference, Dallas, Texas, USA, December 12-16, 1988, Proceedings. pages 587-591, Computer Measurement Group, 1988.

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