Stephanie Rosenbaum, Judith Ramey. Current issues in assessing and improving information usability. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 868-869, ACM, 2003. [doi]
Abstract is missing.