Martin Roth, Stefan Mutke, Axel Klarmann, Bogdan Franczyk, André Ludwig. Continuous Quality Improvement in Logistics Service Provisioning. In Witold Abramowicz, Angelika I. Kokkinaki, editors, Business Information Systems - 17th International Conference, BIS 2014, Larnaca, Cyprus, May 22-23, 2014. Proceedings. Volume 176 of Lecture Notes in Business Information Processing, pages 253-264, Springer, 2014. [doi]
Abstract is missing.