Virpi Roto, Jung-Joo Lee, Tuuli Mattelmäki, John Zimmerman. Experience Design meets Service Design: Method Clash or Marriage?. In Regan L. Mandryk, Mark Hancock, Mark Perry, Anna Cox, editors, Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018. ACM, 2018. [doi]
@inproceedings{RotoLMZ18,
title = {Experience Design meets Service Design: Method Clash or Marriage?},
author = {Virpi Roto and Jung-Joo Lee and Tuuli Mattelmäki and John Zimmerman},
year = {2018},
doi = {10.1145/3170427.3170626},
url = {http://doi.acm.org/10.1145/3170427.3170626},
researchr = {https://researchr.org/publication/RotoLMZ18},
cites = {0},
citedby = {0},
booktitle = {Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, Montreal, QC, Canada, April 21-26, 2018},
editor = {Regan L. Mandryk and Mark Hancock and Mark Perry and Anna Cox},
publisher = {ACM},
}