Jennifer Rowley. Eight questions for customer knowledge management in e-business. J. Knowledge Management, 6(5):500-511, 2002. [doi]
@article{Rowley02,
title = {Eight questions for customer knowledge management in e-business},
author = {Jennifer Rowley},
year = {2002},
doi = {10.1108/13673270210450441},
url = {http://dx.doi.org/10.1108/13673270210450441},
researchr = {https://researchr.org/publication/Rowley02},
cites = {0},
citedby = {0},
journal = {J. Knowledge Management},
volume = {6},
number = {5},
pages = {500-511},
}