Simone Rudolph, Helmut Krcmar. Maturity Model for IT Service Catalogues An Approach to Assess the Quality of IT Service Documentation. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 750, Association for Information Systems, 2009. [doi]
Abstract is missing.