Luka Rukonic, Vincent Kervyn de Meerendré, Suzanne Kieffer. Measuring UX Capability and Maturity in Organizations. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part IV. Volume 11586 of Lecture Notes in Computer Science, pages 346-365, Springer, 2019. [doi]
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