Hanne Höglund Ryden, Luiz De Andrade. The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. In Demi Getschko, Ida Lindgren, Mete Yildiz, Mário Peixoto, Flávia Barbosa, Cristina Braga, editors, Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2023, Belo Horizonte, Brazil, September 26-29, 2023. pages 473-478, ACM, 2023. [doi]
Abstract is missing.