Dominik Ryzko, Jan Kaczmarek. Customer Experience Management Architecture for Enhancing Corporate Customer Centric Capabilities. In Dominik Ryzko, Henryk Rybinski, Piotr Gawrysiak, Marzena Kryszkiewicz, editors, Emerging Intelligent Technologies in Industry, 19th International Symposium, ISMIS 2011, Warsaw, Poland, June 28-30, 2011. Proceedings of the Industrial Session. Volume 369 of Studies in Computational Intelligence, pages 319-328, Springer, 2011. [doi]
Abstract is missing.