Why Another Customer Channel? Consumers' Perceived Benefits and Costs of Voice Commerce - researchr publication

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Christine Rzepka, Benedikt Berger, Thomas Hess. Why Another Customer Channel? Consumers' Perceived Benefits and Costs of Voice Commerce. In 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020. pages 1-10, ScholarSpace, 2020. [doi]

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