Developing a Fuzzy Predictive Aid System in Contact Centres for an Efficient Customer Recognition Process

Morteza Saberi, Zahra Saberi. Developing a Fuzzy Predictive Aid System in Contact Centres for an Efficient Customer Recognition Process. In Fatos Xhafa, Leonard Barolli, editors, 2015 International Conference on Intelligent Networking and Collaborative Systems, INCoS 2015, Taipei, Taiwan, September 2-4, 2015. pages 411-416, IEEE, 2015. [doi]

Abstract

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