Kawther Saeedi, Liping Zhao, Pedro R. Falcone Sampaio. Extending BPMN for Supporting Customer-Facing Service Quality Requirements. In IEEE International Conference on Web Services, ICWS 2010, Miami, Florida, USA,July 5-10, 2010. pages 616-623, IEEE Computer Society, 2010. [doi]
@inproceedings{SaeediZS10,
title = {Extending BPMN for Supporting Customer-Facing Service Quality Requirements},
author = {Kawther Saeedi and Liping Zhao and Pedro R. Falcone Sampaio},
year = {2010},
doi = {10.1109/ICWS.2010.116},
url = {http://doi.ieeecomputersociety.org/10.1109/ICWS.2010.116},
tags = {BPMN},
researchr = {https://researchr.org/publication/SaeediZS10},
cites = {0},
citedby = {0},
pages = {616-623},
booktitle = {IEEE International Conference on Web Services, ICWS 2010, Miami, Florida, USA,July 5-10, 2010},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4128-0},
}