Anca Sailer, Xing Wei, Ruchi Mahindru. Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 621-624, IEEE Computer Society, 2008. [doi]
@inproceedings{SailerWM08, title = {Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data}, author = {Anca Sailer and Xing Wei and Ruchi Mahindru}, year = {2008}, doi = {10.1109/SCC.2008.70}, url = {http://doi.ieeecomputersociety.org/10.1109/SCC.2008.70}, tags = {data-flow, maintenance}, researchr = {https://researchr.org/publication/SailerWM08}, cites = {0}, citedby = {0}, pages = {621-624}, booktitle = {2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA}, publisher = {IEEE Computer Society}, isbn = {978-0-7695-3283-7}, }