Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data

Anca Sailer, Xing Wei, Ruchi Mahindru. Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 621-624, IEEE Computer Society, 2008. [doi]

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