Arnita Saini, Benjamin Nanchen, Florian Evéquoz. Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design. In Kung-Kiu Lau, Winfried Lamersdorf, Ernesto Pimentel, editors, Service-Oriented and Cloud Computing - Second European Conference, ESOCC 2013, Málaga, Spain, September 11-13, 2013. Proceedings. Volume 8135 of Lecture Notes in Computer Science, pages 94-103, Springer, 2013. [doi]
Abstract is missing.