How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning - researchr publication authors

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Rawia Sammout, Makram Souii, Mansour Elghoul. How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning. In Fiona Fui-Hoon Nah, editor, HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings. Volume 8527 of Lecture Notes in Computer Science, pages 103-111, Springer, 2014. [doi]

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