Rawia Sammout, Makram Souii, Mansour Elghoul. How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning. In Fiona Fui-Hoon Nah, editor, HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings. Volume 8527 of Lecture Notes in Computer Science, pages 103-111, Springer, 2014. [doi]
@inproceedings{SammoutSE14,
title = {How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning},
author = {Rawia Sammout and Makram Souii and Mansour Elghoul},
year = {2014},
doi = {10.1007/978-3-319-07293-7_10},
url = {http://dx.doi.org/10.1007/978-3-319-07293-7_10},
researchr = {https://researchr.org/publication/SammoutSE14},
cites = {0},
citedby = {0},
pages = {103-111},
booktitle = {HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings},
editor = {Fiona Fui-Hoon Nah},
volume = {8527},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-07292-0},
}