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Predicting Trouble Ticket Resolution

Kenneth R. Sample, Alan C. Lin, Brett J. Borghetti, Gilbert L. Peterson. Predicting Trouble Ticket Resolution. In Keith Brawner, Vasile Rus, editors, Proceedings of the Thirty-First International Florida Artificial Intelligence Research Society Conference, FLAIRS 2018, Melbourne, Florida, USA. May 21-23 2018. pages 201-204, AAAI Press, 2018. [doi]

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Kenneth R. Sample

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Alan C. Lin

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Brett J. Borghetti

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Gilbert L. Peterson

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