Measurement in business processes: a systematic review

Laura Sánchez-González, Félix García, Francisco Ruiz, Mario Piattini Velthuis. Measurement in business processes: a systematic review. Business Proc. Manag. Journal, 16(1):114-134, 2010. [doi]

Authors

Laura Sánchez-González

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Félix García

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Francisco Ruiz

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Mario Piattini Velthuis

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