Laura Sánchez-González, Félix García, Francisco Ruiz, Mario Piattini Velthuis. Measurement in business processes: a systematic review. Business Proc. Manag. Journal, 16(1):114-134, 2010. [doi]
@article{Sanchez-GonzalezGRV10,
title = {Measurement in business processes: a systematic review},
author = {Laura Sánchez-González and Félix García and Francisco Ruiz and Mario Piattini Velthuis},
year = {2010},
doi = {10.1108/14637151011017976},
url = {http://dx.doi.org/10.1108/14637151011017976},
researchr = {https://researchr.org/publication/Sanchez-GonzalezGRV10},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {16},
number = {1},
pages = {114-134},
}