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Study on Queuing Behavior in a Multichannel Service Facility using Experimental Methods

Karthik Sankaranarayanan, Carlos Arturo Delgado, Erik R. Larsen, Ann van Ackere. Study on Queuing Behavior in a Multichannel Service Facility using Experimental Methods. In Carlos J. Luz, Fernando Valente, editors, ICORES 2012 - Proceedings of the 1st International Conference on Operations Research and Enterprise Systems, Vilamoura, Algarve, Portugal, 4-6 February, 2012. pages 142-149, SciTePress, 2012.

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