Utilizing Lean Thinking as a Means to Digital Transformation in Service Organizations

Felix P. Santhiapillai, R. M. Chandima Ratnayake. Utilizing Lean Thinking as a Means to Digital Transformation in Service Organizations. In Bojan Lalic, Vidosav Majstorovic, Ugljesa Marjanovic, Gregor von Cieminski, David Romero, editors, Advances in Production Management Systems. Towards Smart and Digital Manufacturing - IFIP WG 5.7 International Conference, APMS 2020, Novi Sad, Serbia, August 30 - September 3, 2020, Proceedings, Part II. Volume 592 of IFIP Advances in Information and Communication Technology, pages 371-378, Springer, 2020. [doi]

Abstract

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