Unravelling the potential of social media data analysis to improve the warranty service operation

Zahra Sarmast, Sajjad Shokouhyar, Seyed Hamed GhanadPour, Sina Shokoohyar. Unravelling the potential of social media data analysis to improve the warranty service operation. Industrial Management and Data Systems, 123(5):1281-1309, 2023. [doi]

Authors

Zahra Sarmast

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Sajjad Shokouhyar

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Seyed Hamed GhanadPour

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Sina Shokoohyar

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